Frequently Asked Questions
Frequently Asked Questions
When will my order ship?
Orders are typically processed within 1 to 3 business days. Once your order ships, you will receive a tracking number by email.
Standard shipping generally arrives within 5 to 8 business days.
Do you offer free shipping?
Yes. Denim & Onyx offers free standard shipping on orders over $100 before taxes and after discounts are applied.
How do I track my order?
Once your order ships, you will automatically receive an email containing your tracking information.
How do I know what size to order?
Each product page includes a detailed size chart and sizing information specific to that item.
Since we carry styles from multiple boutique brands, we recommend reviewing the size chart on each product page before placing your order.
Are your items true to size?
Most of our items are true to size, but fit may vary depending on the style and fabric. We recommend reviewing the size chart and product description for the most accurate fit information.
What if an item is out of stock?
If an item is marked Out of Stock, it is currently unavailable for purchase. We are continually adding new inventory and may restock select items in the future.
Can I modify or cancel my order?
If you need to make changes to your order, please contact us as soon as possible. We will do our best to assist you before the order has been processed.
Do you offer returns or exchanges?
Our Returns and Exchanges policy is currently being finalized as we continue our Soft Launch.
If you experience an issue with your order, please contact us directly and we will work with you to find an appropriate solution.
What payment methods do you accept?
We accept all major credit and debit cards through our secure Shopify checkout.
How can I contact Denim & Onyx?
If you have any questions, please contact us at:
We are always happy to help.